FAQs

 

Customizations
Can I Completely Customize My Order?
One of the most outstanding aspects of our business compared to others in the industry is that you can completely customize almost any product we sell! We offer thousands of items and products upgrades and add-...
Can I Create a Completely Customized Product?
Our completely custom products are essentially created from scratch and begin at $0, with the price increasing as you add more items.  Due to the large variety of items that we carry, it is impossible for us to list them all underneath...
Can You Add Our Branding or Greeting Cards?
For special events or corporate orders, our products can be customized with specific colours or branded items. To have these items included, the branded items must be delivered to our facilities two or three business...
View all
Delivery & Shipping
Can You Ship To Multiple Locations?
Yes. We can ship directly to your list of recipients at multiple locations and arrange to have all of your gifts arrive on the same day. Shipping charges would be calculated separately for each order to different addresses.
Do You Deliver On Weekends?
Deliveries on Saturdays & Sundays are available for addresses with our Local Delivery Zone ONLY as long as the order is placed before 11:00 AM EST on the preferred date of delivery, while orders being shipped outside of the local delivery zone are...
Do You Deliver Before Or After Hours?
Some deliveries can be delivered (pending on address) before and after hours. An additional charge will be applied to any order where special delivery service is to be performed, on a business day after 5:00 p.m. and before 8:00 a.m. (origin local time...
View all
Refunds & Returns
CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATIONS
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days...
Can I Get A Refund?
We abide by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances.  The following reasons are not eligible for refunds: change of minds option of taste (don't like what was...
My Shipment Arrived Damaged - What Do I Do?
If upon receiving your delivery you notice that a package is visibly damaged, we recommended that you inspect the package for damaged before signing for and accepting it, then make note of any product damaged to the delivery service. To process a damage...
View all
Ordering Information
What Else Do I Need to Know About Ordering Online?
Once you have made your product choices, you will be required to input a greeting card message, delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete...
Can I Order Multiple Packages in One Order?
Yes, you can order several packages under one order/transaction. While placing the order online, there is a drop-down menu that allows you to indicate whether you would like to send multiple products to one address, or multiple products to different ...
Do You Require the Recipient’s Phone Number?
When placing an order, we kindly ask that all customers provide us with a working, local phone number for the recipient in case of delivery issues.  It is not uncommon for recipients to be away from home/out of office at the time that an initial...
View all
Delivery Services
Do You Offer Free Shipping?
Yes! We do offer free shipping on qualifying orders. To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location. To qualify for Free Delivery in USA a minimum purchase of $100 ...
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page. ...
How Long Does It Take To Process My Order? 
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested. 
View all
General Questions
Which Products Are Available Online?
A full range of our products are available online including thousands of upgrades and add-ons.
What Currency Is Used on Your Website?
All prices are in the currency of your country if your location can be determined.
View all
Substitutions & Out of Stock Products
What Happens If A Product or Item Is Out of Stock or Discontinued?
From time to time, substitutions may be necessary to fill an order in a timely manner. Some of the items on our website may be backordered, discontinued or out-of-stock for a variety of reasons -- most of which are beyond our control. &...
Will the Product I Have Ordered Look Exactly Like the One on the Website?
When you place an order with us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph of our website.  As per our substitution policy...
How Quickly Should the Gourmet Foods in My Delivery be Eaten?
Gourmet food will be best if eaten before the best-before date or slightly thereafter. Many items will last much longer than the best-before date but quality may decrease. Please call, email or chat with us if you have a question about a specific item...
View all
Perishable Items
Shipping Fresh Fruit, Cakes & Baked Goods, Flowers, Fresh Cheese, Chocolate Dipped Strawberries & Other Perishables
Chocolate dipped strawberries, fresh cheese, fresh fruit, baked goods, and flowers are perishable and, therefore, must be shipped quickly. For this reason, we highly recommend customers request to have fresh fruit, fresh cheese & chocolate dipped...
View all
General Delivery Questions
Where Do You Deliver To?
We deliver to all cities across Canada, United States and most International destinations (except remote locations).  Delivery dates are entirely dependent on both the destination and shipping methods chosen, all of which are shown to you when...
What if No-One is At Home for a Delivery?
For Local Deliveries - If no one is at home when our driver attempts delivery, our driver will call the recipient to see where they can safely leave the package. If the driver cannot reach the recipient, they will leave a message (if possible) and the...
How Do I Track My Order?
Your order can be tracked by sending a quick email or chat to us or by checking the tracking number that was sent to you by email when you placed the order.
View all
Our Canadian Delivery Services
Our Free Ground Services
Our Free Ground Service Deliveries are not money-back guaranteed* delivery services and have a 2 pm ordering deadline. Our Expedited Ground, Ground 9AM, Ground 10:30AM and Ground Evening are money-back guaranteed* delivery services. The typical delivery...
Our Xpresspost Service
Our Xpresspost Guaranteed* Delivery Service provides delivery to businesses by 5 pm and residences by 8 pm and has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery...
Our Priority Air Service
Our Priority Air Guaranteed* Delivery Services to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery times will ...
View all
Free Same Day Delivery Services – Greater Toronto Area & Vancouver Area
Same Day Delivery Services – Greater Toronto Area
Our Same Day Deliveries Services are money-back guaranteed* hand delivery services. Our Same Day Delivery Services are provided by our drivers and authorized agents.    When it’s important for a gift delivered to its destination...
Same-Day Delivery Services - Vancouver Area
When a gift needs to be delivered in the Vancouver Area today, choose Our Same Day Hand Delivery option which is available in Vancouver, North Vancouver, Burnaby, Surrey, Richmond, Delta, Langley, maple ridge, Coquitlam, Port Coquitlam...
Free Same Day Hand Delivery
When a gift needs to be delivered in the Greater Toronto Area today, choose Our Same Day Hand Delivery option which is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York...
View all
Our Delivery Services in America
Our next day air service
Our Next Day Air Delivery Service is guaranteed on-time delivery by 10:30 a.m. to all 50 states and Puerto Rico by noon, 4:30 p.m. or 5 p.m. and to some rural areas by 10:30 a.m., 12:00 p.m. or end of next business day depending on...
Our next day air saver service
Our Next Day Air Saver Service is a guaranteed on-time delivery to commercial destinations within the 48 contiguous states and select locations in Alaska and Hawaii by 3:00 p.m. or 4:30 p.m. the next business day. Shipments to residential...
Our 2nd day air am service
Our 2nd Day Air AM Service has a guaranteed on-time delivery by 10:30 a.m. or 12:00 p.m. on the second business day to metropolitan commercial destinations in the 48 contiguous states and some addresses in Alaska and Hawaii...
View all
Same Day Services to Connecticut & Massachusetts
Our Same Day Delivery Services – Connecticut & Massachusetts
Our Same Day Deliveries Services are money-back guaranteed* hand delivery services and provided by our authorized agents.  When it’s important for a package delivered to its destination today, use our Same Day Delivery ...
Same Day Delivery
When a package needs to be hand delivered to Connecticut & Massachusetts today, choose our Same Day Delivery option.    Our Same Day Guaranteed* Hand Delivery Services to businesses by 5 ...
Same day door to door rush
When a package needs to be urgently delivered in Connecticut & Massachusetts today, choose from our suite of Same Day Rush options.   1 Hour® Hand Delivery - Guaranteed*. Available 7 days a week for orders placed before...
View all
Our International Delivery Services
International Delivery Services
We deliver gifts across the globe! Delivery times and costs can vary greatly depending on the destination from 1-7 days. In some cases, if the location is remote, delivery may not be possible. If you would like us to deliver a gift outside of Canada ...
View all
Refunds, Damages, Cancellations, Claims, Returns
What about Refunds, Damages, Cancellations, Claims, Returns?
Our Guarantee   We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and assembly is our priority. Our quality control department carefully inspects your order prior to shipment and our shipping...
Hold for pickup
Where a recipient is not available to accept a delivery attempt by one of couriers, the delivery may be held at an authorized location for in-person pickup. Deliveries held for pickup will be held at the authorized location up to five business days. ...
View all